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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
    CLosed from 12:00pm to 1:00pm for lunch!

CUSTOMER SERVICE

At Northwest Performance & Machining, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Northwest Performance & Machining. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Northwest Performance & Machining, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Northwest Performance & Machining focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At Northwest Performance & Machining, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 2018, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 307-670-3641 or email us.


What People Say About Us

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    Left my car there while on vacation, kept me informed, car runs great. Fixed a seal, stopped oil leaking, and established I needed a new battery. Thank you, Tracy and Linda Norris!

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    Got us in last minute for some repairs that could have been catastrophic if we continued down the road. They could have easily gouged us knowing we were in a pinch and just trying to get home but were upfront, honest and personable. Would recommend to anyone.

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    Incredibly impressed with the service and how informative our experience was. They were able to get us in on very short notice and explained to us exactly what was going on with my car. I definitely plan on coming back for any mechanical needs that we may have in the future.

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    This shop is absolutely fantastic. These guys went out of their way to fix our problem. We are from Spokane Washington and we needed to get home. These guys worked outside in 30 degree weather to fix our RV so we can make it home. If I'm ever in the area again and need work done these are the first guys that I will go to, to have it completed. The owner even went out of his way to call me to make sure that I made it home okay. Thank you so much for going out of your way to make sure that I made it home and our RV was repaired.

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    Great staff!! Great service!! Had a emergency while traveling and showed up one morning with some work needing to be done and was able to fit me in and get it done. Had my own parts and price was very reasonable. Would definitely recommend this shop.

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    I highly recommend this business, they got me in on very short notice and fixed my car right away. Their prices are fair, and the customer service was phenomenal. I will be coming to them for all of my car maintenance in the future!

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    Cole is great to work with! I had a problem with my wife's care and he was able to find the issue and replace the part. I was able to use the car while we waited for parts. Every aspect of their work was great.

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    This is a great shop!! I had something wrong with my truck and needed to get back to college, I had come home for the weekend, when I was headed back my truck was acting up!! I took it to Northwest Performance it was done quickly and at a fair price!! All the employees are really nice and helpful! Highly recommended!!!

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    Friendly, straightforward, and honest. We were just traveling through and I feared some kind of up sell. Nothing like that happened. I wish I lived in Gillette so I could take my car there all the time.

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    Honest people doing a good job is hard to come by, but they hit the nail on the head. My husband and I will definitely use them again. Friendly staff and a great job done what more could you ask for! Thanks guys.

Call us for service: 307-670-3641

IDENTIFIX
Mitchell1
  • Car Care Aware