Best Auto Repair, Gillette

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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
    CLosed from 12:00pm to 1:00pm for lunch!

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 307-682-0862 or make an appointment online!

What People Say About Us

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    Left my car there while on vacation, kept me informed, car runs great. Fixed a seal, stopped oil leaking, and established I needed a new battery. Thank you, Tracy and Linda Norris!

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    Got us in last minute for some repairs that could have been catastrophic if we continued down the road. They could have easily gouged us knowing we were in a pinch and just trying to get home but were upfront, honest and personable. Would recommend to anyone.

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    Incredibly impressed with the service and how informative our experience was. They were able to get us in on very short notice and explained to us exactly what was going on with my car. I definitely plan on coming back for any mechanical needs that we may have in the future.

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    This shop is absolutely fantastic. These guys went out of their way to fix our problem. We are from Spokane Washington and we needed to get home. These guys worked outside in 30 degree weather to fix our RV so we can make it home. If I'm ever in the area again and need work done these are the first guys that I will go to, to have it completed. The owner even went out of his way to call me to make sure that I made it home okay. Thank you so much for going out of your way to make sure that I made it home and our RV was repaired.

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    Great staff!! Great service!! Had a emergency while traveling and showed up one morning with some work needing to be done and was able to fit me in and get it done. Had my own parts and price was very reasonable. Would definitely recommend this shop.

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    I highly recommend this business, they got me in on very short notice and fixed my car right away. Their prices are fair, and the customer service was phenomenal. I will be coming to them for all of my car maintenance in the future!

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    Cole is great to work with! I had a problem with my wife's care and he was able to find the issue and replace the part. I was able to use the car while we waited for parts. Every aspect of their work was great.

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    This is a great shop!! I had something wrong with my truck and needed to get back to college, I had come home for the weekend, when I was headed back my truck was acting up!! I took it to Northwest Performance it was done quickly and at a fair price!! All the employees are really nice and helpful! Highly recommended!!!

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    Friendly, straightforward, and honest. We were just traveling through and I feared some kind of up sell. Nothing like that happened. I wish I lived in Gillette so I could take my car there all the time.

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    Honest people doing a good job is hard to come by, but they hit the nail on the head. My husband and I will definitely use them again. Friendly staff and a great job done what more could you ask for! Thanks guys.

Call us for service: 307-682-0862

IDENTIFIX
Mitchell1
  • Car Care Aware