Best Auto Repair, Gillette

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
    CLosed from 12:00pm to 1:00pm for lunch!

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 307-682-0862 or make an appointment online!

What People Say About Us

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    Left my car there while on vacation, kept me informed, car runs great. Fixed a seal, stopped oil leaking, and established I needed a new battery. Thank you, Tracy and Linda Norris!

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    Got us in last minute for some repairs that could have been catastrophic if we continued down the road. They could have easily gouged us knowing we were in a pinch and just trying to get home but were upfront, honest and personable. Would recommend to anyone.

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    Incredibly impressed with the service and how informative our experience was. They were able to get us in on very short notice and explained to us exactly what was going on with my car. I definitely plan on coming back for any mechanical needs that we may have in the future.

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    This shop is absolutely fantastic. These guys went out of their way to fix our problem. We are from Spokane Washington and we needed to get home. These guys worked outside in 30 degree weather to fix our RV so we can make it home. If I'm ever in the area again and need work done these are the first guys that I will go to, to have it completed. The owner even went out of his way to call me to make sure that I made it home okay. Thank you so much for going out of your way to make sure that I made it home and our RV was repaired.

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    Great staff!! Great service!! Had a emergency while traveling and showed up one morning with some work needing to be done and was able to fit me in and get it done. Had my own parts and price was very reasonable. Would definitely recommend this shop.

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    I highly recommend this business, they got me in on very short notice and fixed my car right away. Their prices are fair, and the customer service was phenomenal. I will be coming to them for all of my car maintenance in the future!

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    Cole is great to work with! I had a problem with my wife's care and he was able to find the issue and replace the part. I was able to use the car while we waited for parts. Every aspect of their work was great.

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    This is a great shop!! I had something wrong with my truck and needed to get back to college, I had come home for the weekend, when I was headed back my truck was acting up!! I took it to Northwest Performance it was done quickly and at a fair price!! All the employees are really nice and helpful! Highly recommended!!!

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    Friendly, straightforward, and honest. We were just traveling through and I feared some kind of up sell. Nothing like that happened. I wish I lived in Gillette so I could take my car there all the time.

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    Honest people doing a good job is hard to come by, but they hit the nail on the head. My husband and I will definitely use them again. Friendly staff and a great job done what more could you ask for! Thanks guys.

Call us for service: 307-682-0862

IDENTIFIX
Mitchell1
  • Car Care Aware